Date: Thursday November 28th, 2013
Time: 12:00 pm EST
Duration: 1 hour
Presenter: Ken Graham, Director Training & Professional Services
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About this webinar
Do you communicate well via email?
Most people think that they do, however more than 50% of all email is misinterpreted by the receiver.
Email among friends and family is one thing, but once you are in a work environment, the way you communicate is paramount to your success and career progression.
By attending this webinar, you will learn how to effectively communicate with friends and family via email, but especially to service providers, supervisors, and colleagues. Read more
When organizations undergo mergers and acquisitions (M&A), senior management often believes its keeping its eye on the proverbial ball, namely the technical and financial details of the deal that will ensure the resulting entity accomplishes what M&A are used to accomplish: greater market share, more diversified products and services, greater efficiencies, fresher vision, and greater market share – in short, what many would call “change management”. M&A are often criticized for offering little to no shareholder value, and one of the reasons for that may be the all too common mismanagement of employee morale that occurs during the process. Unfortunately, studies show that organizations often take their people for granted during M&A, not realizing just how much of an impact poor employee morale will have on the bottom line. Read more
Communication is a two-way street – and that doesn’t mean that one person talks and the other talks back. In fact, we’ve all experienced “communication” from people who clearly don’t care for that last part. But the truth is that communication simply requires a sender, a receiver, and in between them, a channel or medium. “Communication” only occurs if the receiver understands the message once it’s passed through the medium – and that’s exactly why communication is a two-way street. It’s not necessarily the receiver’s fault for not understanding the sender’s message; it could be that the sender’s message wasn’t particularly understandable in the first place. Effective communication relies on the sender-medium-receiver equation regardless of whether the medium is air carrying vibrations to the receiver’s ear or cyberspace carrying digital information to someone’s inbox. Read more
For better or worse, email is likely the most common way you communicate with most of your coworkers, and the reasons are obvious: just type what you need to say and send it to as many people as you want all at once. Ironically, though, the convenience of email has given rise to many new inconveniences. Long, bewildering threads that take longer to decrypt than they take to read and belligerent responses to messages you thought were completely harmless slow productivity and damage working relationships for the silliest of reasons. That’s why email etiquette is so important for both employees and employers to understand. Read more