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Posts from the ‘Uncategorized’ Category

Re-focus on Customer Service

It may be strategic marketing and advertising that draws customers to your business, but it’s the level of customer service that keeps them coming back and referring friends and family. Don’t let your business’s lackluster customer service affect your profits. In honour of National Customer Service Week from October 1 to 5, we’re sharing our tips to raise awareness of the importance of customer service within your company.

Customer service is an under-valued yet essential function for your organization’s success. Not only does it help you grow customer relationships, a good customer service strategy also gathers important feedback from customers about your services and products, while building customer confidence in your brand. It’s a win-win-win situation!

However, not all organizations have the capital to invest in a call centre or customer service department. So how can you increase your company’s customer service focus without a full-scale reorganization? Check out Adecco’s 4 tips and watch your customer relationships grow!

Hire service-oriented employees across all departments

“It costs 6-7 times more to acquire a new customer than retain an existing one.”

Whether it was past experience in a call centre or even a previous retail job, hiring staff with prior customer service experience can yield great benefits for your organization’s customer relationships. Not only will these employees bring an array of customer service skills to their new position, they will likely already have a customer-first focus that won’t go unnoticed by your clients or customers. These employees will act as an example for colleagues lacking customer service experience and skills, and they can help build a stronger customer service focus within your organization.

Schedule mandatory customer service training for all staff

“A customer is 4 times more likely to defect to a competitor if the problem is service-related than price- or product-related.”

Customer service is more than just handling customer complaints. It requires product knowledge, clear communication skills, positive language, empathy and so much more! Given how multi-dimensional good customer service is, helping your employees develop these skills can dramatically improve your organization’s customer focus. Make it a priority within your organization by scheduling mandatory training sessions with all colleagues annually. In these sessions, emphasize company policies on product or service warranties and role-play a variety of potential situations to help develop your employees’ customer service skills. By preparing colleagues for those tricky interactions, they will feel more comfortable and confident in handling any customer issues that come their way.

Provide a desktop cheat sheet

70% of buying experiences are based on how the customer feels they are being treated.”

Customer service skills take time and practice to develop and they don’t necessarily come naturally to your employees, especially those who work in departments that wouldn’t normally interact with customers or clients. Provide staff with a cheat sheet of the best words and phrases to use in challenging customer service situations. By providing your employees with this tool, you help them take control of the customer interaction, while working towards a positive outcome.

Incentives and rewards

55% of customers would pay extra to guarantee a better service.”

Recognize colleagues who have maintained a strong customer service priority within their daily work. This will reinforce your organization’s commitment to a high level of customer service and influence colleagues to focus on their customer service skills. However you choose to acknowledge your high-achievers — think an extra vacation day, gift card, or employee of the month certificate — providing employees with an incentive can be the push they need to make customer service a priority within their daily work load.

Lēad Blog is part of Adecco and Roevin Canada. Hire your perfect team, or get more staffing advice from our experts.

Improve your LinkedIn Profile in 10 Easy Steps

Your LinkedIn profile holds a lot of weight in your job search. Make sure that weight is helping and not hindering!

After your cover letter is composed, references are compiled and social media pages are cleansed, it’s time to focus on perfecting that LinkedIn profile. A physical resume is important but capitalizing on all of LinkedIn’s profile features can truly help land you that dream job!

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Lessons Learned from Adecco Canada’s CEO for One Month Program

By: Olivia Poulin

Adecco Canada #CEO1Month Olivia Poulin shares her experience of the CEO for One Month program and what she learned about business, leadership and herself. 

Jumping into a role at the top of an industry that you’re unfamiliar with means you will experience and learn a lot along the way. I consider myself a very adaptable person who happily adjusts to new environments, tasks and people. So to me, the CEO for One Month program was an exciting adventure — a whole new life for one month! I moved from Niagara Falls to my own apartment in downtown Toronto, took an Uber for the first time and walked to the store to buy groceries. I shadowed Adecco Canada CEO Gilbert Boileau and got to meet CEOs, directors, managers, recruiters and sales reps. I attended client meetings and dinners, visited branches and toured giant warehouses. I flew to Montreal and Ottawa for day trips, spent time shadowing recruiters and had lunch with new colleagues. I had many life chats and vibrant conversations with Gilbert as well as a variety of other managers. I spoke with candidates and associates about their experiences with Adecco and put together an hour and a half presentation for our senior leadership team for my last day. Needless to say, it was a lot to take in. In the rest of this blog, I’ve gathered some of my thoughts on my month at Adecco Canada so that others can learn from my experiences.

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Get your Resume to Stand Out

If you’re like many others, you scour job opportunities online, find the job you think you’re perfect for, then complete the online application process.  Then you wait and hope you’re resume will be selected from the many other applicants.  Albeit that many live that same reality, there are ways to make sure your resume makes it to the top of the pile. Here are 5 tips to get your resume to stand out from the crowd.

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#Win4Youth: An update from triathlon training camp

The Win4Youth program brings Adecco Group employees, associates and clients together to share their passion for sport and to have a positive impact on the lives of young people around the world. Anne Nguyen is one of two members of our Canadian Adecco Group family selected to represent the Win4Youth program at the Ocean Lava triathlon in Lanzarote, Spain. Here, she talks about her experience at the Adecco Group training camp in Ghent, Belgium, which helped prepare her for the triathlon in October.  

Training camp in Belgium was nothing like I expected but everything I could have wanted. In the days leading up to the training camp, I was extremely nervous that I wasn’t at the level I wanted to be with swimming, running or biking. I regretted not starting my training sooner as I felt that I wasn’t on par with the other ambassadors. But that feeling quickly went away when I started training with my fellow ambassadors. Everyone was so supportive and the trainers catered to each participant’s level. Truly, everyone was on their own journey. What made it even better was that everyone cheered each other on. Just imagine: 74 ambassadors from 34 different countries all coming together and rooting for each other!

And that’s what really helped me during my time in Belgium. Over the four days I spent in Ghent, I achieved so much more than I thought I could thanks to the valuable instruction and advice from talented trainers, incredible support from my fellow ambassadors, and a whole lot of hard work!

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Interested in Adecco Canada’s CEO for One Month Program in 2019? Here’s what you need to know!

by Olivia Poulin, 2018 CEO One Month

Adecco Canada #CEO1Month Olivia Poulin shares her advice for what to expect from the CEO for One Month program.

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