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Re-focus on Customer Service

It may be strategic marketing and advertising that draws customers to your business, but it’s the level of customer service that keeps them coming back and referring friends and family. Don’t let your business’s lackluster customer service affect your profits. In honour of National Customer Service Week from October 1 to 5, we’re sharing our tips to raise awareness of the importance of customer service within your company.

Customer service is an under-valued yet essential function for your organization’s success. Not only does it help you grow customer relationships, a good customer service strategy also gathers important feedback from customers about your services and products, while building customer confidence in your brand. It’s a win-win-win situation!

However, not all organizations have the capital to invest in a call centre or customer service department. So how can you increase your company’s customer service focus without a full-scale reorganization? Check out Adecco’s 4 tips and watch your customer relationships grow!

Hire service-oriented employees across all departments

“It costs 6-7 times more to acquire a new customer than retain an existing one.”

Whether it was past experience in a call centre or even a previous retail job, hiring staff with prior customer service experience can yield great benefits for your organization’s customer relationships. Not only will these employees bring an array of customer service skills to their new position, they will likely already have a customer-first focus that won’t go unnoticed by your clients or customers. These employees will act as an example for colleagues lacking customer service experience and skills, and they can help build a stronger customer service focus within your organization.

Schedule mandatory customer service training for all staff

“A customer is 4 times more likely to defect to a competitor if the problem is service-related than price- or product-related.”

Customer service is more than just handling customer complaints. It requires product knowledge, clear communication skills, positive language, empathy and so much more! Given how multi-dimensional good customer service is, helping your employees develop these skills can dramatically improve your organization’s customer focus. Make it a priority within your organization by scheduling mandatory training sessions with all colleagues annually. In these sessions, emphasize company policies on product or service warranties and role-play a variety of potential situations to help develop your employees’ customer service skills. By preparing colleagues for those tricky interactions, they will feel more comfortable and confident in handling any customer issues that come their way.

Provide a desktop cheat sheet

70% of buying experiences are based on how the customer feels they are being treated.”

Customer service skills take time and practice to develop and they don’t necessarily come naturally to your employees, especially those who work in departments that wouldn’t normally interact with customers or clients. Provide staff with a cheat sheet of the best words and phrases to use in challenging customer service situations. By providing your employees with this tool, you help them take control of the customer interaction, while working towards a positive outcome.

Incentives and rewards

55% of customers would pay extra to guarantee a better service.”

Recognize colleagues who have maintained a strong customer service priority within their daily work. This will reinforce your organization’s commitment to a high level of customer service and influence colleagues to focus on their customer service skills. However you choose to acknowledge your high-achievers — think an extra vacation day, gift card, or employee of the month certificate — providing employees with an incentive can be the push they need to make customer service a priority within their daily work load.

Lēad Blog is part of Adecco and Roevin Canada. Hire your perfect team, or get more staffing advice from our experts.

Improve your LinkedIn Profile in 10 Easy Steps

Your LinkedIn profile holds a lot of weight in your job search. Make sure that weight is helping and not hindering!

After your cover letter is composed, references are compiled and social media pages are cleansed, it’s time to focus on perfecting that LinkedIn profile. A physical resume is important but capitalizing on all of LinkedIn’s profile features can truly help land you that dream job!

Here are our 10 ways to start the process of maximizing your LinkedIn profile.

  1. Profile photo

There is no better first impression than a smiling face just waiting to be on a business card. Profiles with colour pictures that clearly display your face receive 21 times more profile views and 9 times more connection requests.[i] Not to mention, a clear image helps someone search your name and locate your profile after meeting you in person.

  1. Full name — plain and simple

Keep it simple! Refrain from adding initials, acronyms or other titles to your name, unless it is a maiden name that users may need to search your profile.

  1. Keyword heavy headline

Rather than simply just writing your current position title, include hashmarks (|) to list core responsibilities or industry associations with flare. For example: Social Media Marketing | SEO | Fortune 500 Experience.

  1. Custom vanity URL

Your LinkedIn vanity URL by default is usually your first and last name followed by a plethora of alphanumeric characters. Did you know this can be edited? Change the vanity to simply read your first and last name, or something that is easily remembered and can comfortably fit on a business card or email signature.

  1. Posts showcasing your latest activity

Don’t neglect composing a blog via the LinkedIn Pulse platform. Not only will your content be featured in the posts section of your profile, it is also a great opportunity to exemplify your professional perspective, accomplishments and writing style.

  1. Added media

Often compared to a written 30-second elevator pitch, creating a summary with added media can be an effective way to stand out from the crowd. Bring your summary to life by adding a link to your website, project or video, or any additional media forms you’re proud of. Make sure to highlight the value you brought to your past positions and showcase experiences that have influenced your professional development.

  1. Meaningful recommendations

The recommendation section of your profile should be treated like a two-way street. Be sure to make recommendations and ask for ones in return. However, be mindful of which recommendations appear on your page as LinkedIn endorsements enable the user to click on the post to learn more about your connection and their professional credentials.

  1. Top 10 Skills

These “Top 10” skills are a visual representation of what you bring to the table. Since they are crowd sourced skills, they represent a confirmation from your connections that you truly are a qualified candidate. Prioritize this list to highlight skills that set you apart from the competition.

  1. Group affiliations and followings

Following alumni groups, community organizations or industry groups you belong to can add a personal touch to your profile. It may lead to connections with professionals with mutual interests, and provide a picture of your values when they can see which influencers, news sources and companies are important to you — deepening a potential connection.

  1. Additional “forget me not” information

Finally, don’t forget to include your educational background, honours and awards you’ve received, volunteer experience and language fluencies. These are highlights that may distinguish your profile from other candidates with similar professional experiences and goals —  giving you a leg up on the competition!

For more help building a strong LinkedIn profile contact your local Adecco branch and connect with a recruiter today!

 To view more of our blogs and articles, visit our resources page on our website.


[i] https://business.linkedin.com/sales-solutions/blog/best-practices–linkedin-profile/2018/picture-perfect–make-a-great-first-impression-with-your-linkedi

 

Lessons Learned from Adecco Canada’s CEO for One Month Program

By: Olivia Poulin

Adecco Canada #CEO1Month Olivia Poulin shares her experience of the CEO for One Month program and what she learned about business, leadership and herself. 

Jumping into a role at the top of an industry that you’re unfamiliar with means you will experience and learn a lot along the way. I consider myself a very adaptable person who happily adjusts to new environments, tasks and people. So to me, the CEO for One Month program was an exciting adventure — a whole new life for one month! I moved from Niagara Falls to my own apartment in downtown Toronto, took an Uber for the first time and walked to the store to buy groceries. I shadowed Adecco Canada CEO Gilbert Boileau and got to meet CEOs, directors, managers, recruiters and sales reps. I attended client meetings and dinners, visited branches and toured giant warehouses. I flew to Montreal and Ottawa for day trips, spent time shadowing recruiters and had lunch with new colleagues. I had many life chats and vibrant conversations with Gilbert as well as a variety of other managers. I spoke with candidates and associates about their experiences with Adecco and put together an hour and a half presentation for our senior leadership team for my last day. Needless to say, it was a lot to take in. In the rest of this blog, I’ve gathered some of my thoughts on my month at Adecco Canada so that others can learn from my experiences.

WHAT I LEARNED ABOUT BUSINESS & BEING A CEO

Meetings, meetings and more meetings

During my first week with Adecco Canada, I jumped right into the work of the CEO by joining Gilbert and VP of Finance Doug Hamlyn in calling all Adecco branches in Canada. Each meeting was scheduled for 30 minutes. That’s 20 HOURS on the phone. I watched as both Doug and Gilbert were attentive and interested in what branch managers wanted to share, from the first call down to the last, despite being exhausted.

Throughout the rest of the month, I joined Gilbert for national sales meetings, branch meetings, client lunches/dinners, weekly one-on-ones, meetings with people he reports to at US headquarters and many more. It was exciting to meet in person some of the voices I had spoken to on the phone my first week! Most importantly, these meetings helped me soak up as much as possible about an industry that was brand new to me. And I had a lot to figure out. There was rarely much time in between meetings, so I sorted out many answers to my questions by asking colleagues, doing research and taking advantage of travel time to talk with Gilbert.

These meetings introduced me to a fundamental truth about leadership: being a CEO really does mean being in meetings! But it’s more than that — it’s about managing people and teams so that you can reach shared success as a company.

The value of teamwork

Yes, we all know teamwork is important, but during my time with Adecco I realized just how much each person relies on their team. Being the CEO doesn’t mean you are a lone wolf and can make whatever decision you want. If anything, it means that you’re MORE responsible to the people around you — both above and below. After all, there is no CEO position without dozens or hundreds of positions supporting it. By participating in these meetings and learning more about Gilbert’s role at Adecco Canada, I came away even more committed to service leadership.

Gilbert’s job is to find ways to support the teams of people that make up the company for better business. I learned this because I spent time with the senior leadership team at headquarters in Toronto, attended an all-day branch manager meeting in Quebec and spent time at branches with recruiters, giving me an all-around view of each level of the organization. I saw so many positive work environments where people are happy, engaged and supportive of their teams, I’m not surprised that Adecco is on the Great Place to Work list for the second year in a row!

WHAT I LEARNED ABOUT LEADERSHIP

Knowing your stuff

As a leader and CEO, more often than not, you need to know your stuff. My respect for Gilbert increased every time I heard him speak credibly about the specifics of what is going on in a branch, with a VMS tool or in the recruitment industry. There was so much to know for more than 40 branches across Canada and countless clients, associates and employees, but he was on top of it as much as he possibly could be. People can often tell when you are making up information to sound smart or in-the-know, and as a leader, that would damage your credibility. When you don’t know, it’s equally important to own up to it and ask for the information you need. I saw examples of this form of leadership not just with Gilbert, but with recruiters, branch managers and regional vice-presidents who reached out for help in order to inform their decisions.

WHAT I LEARNED ABOUT ADECCO

The staffing industry

For a long time, I assumed that everyone with a job works for the company whose name is on their shirt. I never stopped to consider that any (or all) of the recruitment process for some staff could have been outsourced. Adecco does everything from posting job descriptions, accepting applications, conducting interviews, on-boarding new staff, supervising at work sites and more to help their associates find work at other companies. These temporary employees work AT and FOR a specific company, but are considered Adecco employees (on Adecco’s payroll, earning Adecco benefits). This makes life easier for companies who need to hire new staff for a short-term contract or for companies that hire hundreds of new staff at a time for peak seasons. Temporary jobs are an awesome way to get experience in a variety of roles, learn about different companies and earn great pay.

Adecco changes lives

I studied the candidate journey during my CEO for One Month experience. Throughout the process, I got to hear some incredibly heartwarming stories about how Adecco has changed people’s lives. Whether it’s new graduates, adults re-entering the workforce or immigrants who have recently arrived in Canada — Adecco helps anyone and everyone find meaningful work. Many of these stories involved individuals struggling to find a job and provide for themselves or their families and approaching Adecco for help.

People are especially shocked to find out that Adecco’s job search help services are free for their candidates. Adecco has relationships with thousands of employers who are looking for great staff to join their teams; by bridging this gap, Adecco helps thousands of people find work every week. For many, not having a job is just not an option and life is scary without stable income. I was privileged to hear success stories from many associates that brought a smile to my face and put into perspective the amazing work that Adecco does.

Believing in the next generation

I think my participation in the CEO for One Month Program with Adecco says it all: they believe in the next generation. Providing the privilege to join a CEO in their day-to-day business operations is a huge demonstration of trust from Adecco and I am so grateful for their transparency and willingness to guide me as I learned. Not only do they believe in me, they believe in the entire next generation and are eager to tap into their talent and perspectives. It’s up to us to show them that their trust is in the right place by working hard, being responsible and living with passion!

WHAT I LEARNED ABOUT MYSELF

Social media

When I sat in on the branch review phone calls my first day, I kept my phone out to Google terms I was unfamiliar with and research clients on the spot, so that I could better understand what we were talking about. When I was not using the Internet to keep up with the conversation, my phone sat on the table face up and was continually lighting up with notifications from social media. Snapchat, Instagram, Facebook… all of it. Though I wasn’t checking these notifications, I was still distracted by them and bothered that they were interrupting my participation in our phone calls. That night I went home and shut off all social media notifications. I immediately noticed that my productivity increased, I was interrupted less throughout the day and I felt more in control of my social media use. Out of sight, out of mind. I have kept these notifications turned off since returning home because I enjoy feeling more connected in the moment and have decided to only check my notifications when I feel like it or when I am alone.

Bedtime

As a self-proclaimed night owl, my best hours of productivity have been between 11 p.m. and 2 a.m. for the last four years of university. My schedule never had me spending more than a few hours in one place between classes, running my business, church responsibilities, hobbies, sports, a social life, family time etc. Running on 5 hours of sleep was tough, but not impossible. During my time in Toronto, though, I was focused on just one thing for hours at a time: Adecco. I embarrassingly look back on a few moments when I was so exhausted it was tough for me to keep my eyes open and head from hurting in meetings. I realized my sleep schedule needed some serious adjustment and I vowed to begin going to bed at midnight. In the past, midnight meant I was just getting into my groove and had two productive hours ahead of me. Now? It means bedtime. Since returning home from my Adecco adventures, I haven’t consistently gone to bed at midnight, but I have definitely improved from my once-standard 2 a.m. bedtime. I’ve realized how much more sustainable it is for my health and work. To bring my best self to work, I need a proper sleep the night before.

Juggling priorities & hard work

I’ve always had a “get-it-done” attitude, regardless of the circumstances. I truly believe that there is always a way. During the month of June, not only did I have to balance my CEO schedule and deliverables, but I was also completing reports and projects for Adecco Global, taking a full credit spring class, running my business from afar and tending to regional responsibilities with my church, all while attempting to get sleep, exercise and stay in touch with my friends and family. My “get-it-done” attitude was tested, but deciding what my priorities were, setting expectations for myself and really committing to my work helped me accomplish all that I needed to. Parkinson’s law is the adage that “work expands so as to fill the time available for its completion” and I’ve experienced the negative consequences of this many times in my life as I rushed to meet deadlines that were set days or weeks in advance. My experience with Adecco forced me to dedicate concentrated blocks of time to completing tasks to ensure they didn’t grow to be impossible to handle amid all of my other responsibilities.

Throughout my time at Adecco, I have been challenged, but I also learned, worked hard and had lots of fun. I’m grateful for the trust that I felt and the relationships I developed along the way. Gilbert was a great mentor to me and was an example of how to be a successful CEO and lead change in an organization. I highly recommend the CEO for One Month program to any budding business minds or eager and curious learners.

Thank you to everyone for supporting this program and letting me become part of the Adecco family! Please follow my social accounts if you haven’t already … I am still completing projects to compete for a spot at the Global Bootcamp and would love your support!
I can be found on Instagram (@poulin09) and Twitter (@oliviapoulin). Make sure to use #CEO1Month.

Want to learn more about Olivia and #CEO1Month? Read her previous blog Interested in Adecco Canada’s CEO for One Month Program in 2019? Here’s what you need to know!


 To view more of our blogs and articles, visit our resources page on our website.

Get your Resume to Stand Out

If you’re like many others, you scour job opportunities online, find the job you think you’re perfect for, then complete the online application process.  Then you wait and hope you’re resume will be selected from the many other applicants.  Albeit that many live that same reality, there are ways to make sure your resume makes it to the top of the pile. Here are 5 tips to get your resume to stand out from the crowd.

  1. Use keywords

The first scan of your resume is not always human. Some organizations rely on Applicant Tracking Systems (ATS) to manage the influx of applications to quickly filter qualifications and experience. To make sure your resume passes this automated step, customize it to include keywords found in the job posting to allow the ATS to scan your resume and pick up on the experience that is in line with the role — making sure you don’t get filtered out.

  1. Make the link

It’s vital to make the link between your skills and experience, to the role at hand. Simply acknowledging your years of experience in a similar position won’t cut it. Rather, showcase how your experience and skills translate into you being the ideal candidate for the job. By simply finding the link, hiring managers will be able to determine your potential and suitability for the role.

  1. Find your style

Selecting a style for your resume should be mindful. Choose to lay out your experience and skills in a manner that speaks to your professionalism and personality. For example, if you’re applying for a marketing or designer role, the layout you choose should showcase your creativity by using colours and out of the box layouts that capture your vital information. However, if you’re applying for a role where creativity isn’t a criteria, then try to keep it classic. Keep in mind; solid black fonts and distinct sections will guide the reviewer to find the information they need to assess your suitability.

  1. Focus on achievements

Your achievements are as important as your past work experiences and skills.  It’s your achievements that provides an organization with insight into what you’re capable of. Key achievements to highlight can include how you positively impacted revenue, launched process improvements, implemented best practices — the list goes on. Think strategically when compiling this list as it paints the picture of how you can provide added value to the role and company.

  1. Customize

Every job testing tells a story.  Companies tend to put the most important elements of the role up front — and your resume should be no different. From experience, to skills, to education — mimic your resume to highlight what is important in the role to catch the attention of the person reading it.  From everyone else who has applied, it may just be what makes you stand out.

A lot of time is spent preparing a resume and applying for jobs, so don’t go unnoticed. By tailoring your resume for each job and ensuring you provide the information that will show a future employer what you bring to the table, you will increase your chances of landing an interview.


 To view more of our blogs and articles, visit our resources page on our website.

#Win4Youth: An update from triathlon training camp

The Win4Youth program brings Adecco Group employees, associates and clients together to share their passion for sport and to have a positive impact on the lives of young people around the world. Anne Nguyen is one of two members of our Canadian Adecco Group family selected to represent the Win4Youth program at the Ocean Lava triathlon in Lanzarote, Spain. Here, she talks about her experience at the Adecco Group training camp in Ghent, Belgium, which helped prepare her for the triathlon in October.  

Training camp in Belgium was nothing like I expected but everything I could have wanted. In the days leading up to the training camp, I was extremely nervous that I wasn’t at the level I wanted to be with swimming, running or biking. I regretted not starting my training sooner as I felt that I wasn’t on par with the other ambassadors. But that feeling quickly went away when I started training with my fellow ambassadors. Everyone was so supportive and the trainers catered to each participant’s level. Truly, everyone was on their own journey. What made it even better was that everyone cheered each other on. Just imagine: 74 ambassadors from 34 different countries all coming together and rooting for each other!

And that’s what really helped me during my time in Belgium. Over the four days I spent in Ghent, I achieved so much more than I thought I could thanks to the valuable instruction and advice from talented trainers, incredible support from my fellow ambassadors, and a whole lot of hard work!

The Eddy Merckx cycling track

This was the event I had been most dreading. I had watched videos of the circular cycling track and pretty much scared myself into not wanting to do it. It didn’t help that the bikes don’t have brakes! As we waited to go on the track, we could hear people fall while riding their bikes, which also didn’t help my fears. I didn’t go very fast or high on the track, but I conquered my fears and did it!

Seminars & Workshops

We attended a series of seminars during the training camp. My favourite was the Mental Training seminar, which taught us strategies to overcome our mental blocks — tools that I used in the mini triathlon later in the day!

Mock Triathlon and the Impossible Wetsuit

We started off the workshop by trying on our wet suits. I think this was the hardest obstacle I had had to overcome to date 😊. I needed the help of two trainers to help me get into the suit! Then, when the mini-triathlon started, I don’t think there was a single person who didn’t scream when getting into the water — it was freezing! At this point, I didn’t realize how different swimming in a lake is from swimming in a pool. I struggled and had to do the back stroke for most of the distance.

After the swim, we pulled off our wetsuits and hopped on bikes. While the scenery was beautiful, we biked around town dripping wet so all I could think about was how cold I was. Then, we ran around the lake. Normally after 1.5 to 2 kilometres, I would give up and walk. But I used the mental training to power through and I didn’t stop once (except when I tripped over a branch — haha). Nothing felt better than crossing that finish line. I literally went from zero athletic ability to junior triathlete that day.

10K City Run

In the afternoon, we participated in a city-wide 10km run. While I dreaded going on it, it was a great experience to see the city and finish with my fellow ambassadors cheering me on.

If you’re a colleague or associate at the Adecco Group in Canada, and you’re considering becoming an ambassador in 2019, please reach out to me and Christian. It’s an awesome experience; the energy of the training camp was amazing. I went from not knowing anyone to making lifelong friends from around the world. I still feel the energy and excitement of the training camp. I continually feel supported by my fellow ambassadors and I cannot wait to reunite with them in Lanzarote in October. Plus, it’s all for a great cause.

I know these next few months will prove to be challenging. But I also know that as each day passes, I will get stronger and better. I am so excited to see where I am in October and how this new chapter in my life will continue to unfold.


To view more of our blogs and articles, visit our resources page on our website.

Interested in Adecco Canada’s CEO for One Month Program in 2019? Here’s what you need to know!

by Olivia Poulin, 2018 CEO One Month

Adecco Canada #CEO1Month Olivia Poulin shares her advice for what to expect from the CEO for One Month program.

The Application Process

The initial application through the Way to Work website consisted of a profile, resume and motivational letter. There were really no instructions for the letter besides a blank box and the question “What drives you?” which allowed me the freedom to tell Adecco what I’m all about (I chose to make my letter 1 page). I received an email from Adecco in my country announcing that I was in the Top 30 and they requested that I send in a 1-minute video and an essay demonstrating how I live Adecco’s core values. After this, when I was selected for the Top 3, I had a Skype interview with the CEO himself, Gilbert Boileau. This was our first opportunity to speak to one another, so I felt the pressure, but also just wanted to show him who I really am and why I wanted the opportunity so badly. After a follow-up interview with someone else from his team, I received a congratulatory phone call letting me know I had been selected. What a feeling!

Research

If you’re doing research because you are interested in the 2019 program, then you’re already off to a great start. I spent hours researching the Canadian program as well as the global program, which includes a finalist boot camp and the ultimate opportunity — shadowing The Adecco Group Global CEO Alain Dehaze. I watched every YouTube video, read every article, checked out past participants’ Twitter and Instagram profiles, searched hashtags etc. When the interview question came along “how much do you know about the CEO for One Month program?” I could confidently answer “practically everything”. However, DON’T STOP THERE! Learn about Adecco in Canada and in surrounding markets, the staffing industry, and some of our competitors, too. This way, during the interview process, you can speak to how your personal experiences will benefit you throughout the program, increasing your chance of selection.

Attitude (of Gratitude)

Be grateful for every round of applications you advance through and the things you learn about yourself along the way! The Marketing Team is reading, scoring and ranking every application more than once. If you don’t make it through to the next round, send a follow-up/thank you email for having been considered. Have a genuine attitude of thankfulness. This could benefit you in the future if you build the relationship properly. Once you are selected, please realize the incredible opportunity you have ahead of you to learn, be challenged and prove yourself. You have been trusted to view everything top down of a Global Fortune 500 Company — an experience many could only dream of at the early stages of a career!

Do What Feels Right

Don’t follow everyone else’s lead. Do what feels right to you. There isn’t really a “right answer” in terms of exactly what they’re looking for. Think outside the box and feel free to have fun with your application. Show your personality and creativity. I stressed myself out watching OTHER people’s submission videos and digging around the Internet to see who I was competing against. I’d compare our backgrounds, education, videos etc. and worried that the approach I took in my video wasn’t quite right. But at the end of the day, I was selected because I was able to show so much of my true self and my relevant experiences, which leads me to my next point:

Authenticity

Make sure your videos/essays match WHO YOU ARE. It sounds so cheesy, but: be yourself. When I showed up to work on my first day, I wasn’t worried about ‘acting right’ or putting on a show to be someone I’m not — I was exactly who I am and that served me well throughout my time there. I could relax and interact in a natural and positive way. I received many compliments that I was warm, kind, fun, positive, eager to learn, genuine and determined — qualities that I foster every day. In my final day feedback session, I was told that in-person-Olivia matched application-Olivia and that was really important to me.

Time Commitment

Whatever you’ve got going on — cancel it. Kidding! (Kind of, but not really). I have never worked harder or been busier in my life than during my month with Adecco. I was juggling an online university class, running my company from another city, handling church responsibilities and completing Adecco Global Challenges on top of travelling, learning, shadowing and working on my final project for Adecco. It was crazy, but it taught me a lot about myself (check out next week’s post!) and my working style. I’d recommend making decisions that allow you to put as much of your focus and energy into your CEO for One Month journey as possible in an effort to maximize your time there and not spread yourself too thin.

Living on Your Own

I lived in Toronto during the month in an apartment that Adecco supplied for me. Living close to work was a big stress relief for me since I come from a small town where I’ve always had to drive everywhere. It was fun to walk to and from work in the big city, grocery shop without my car and enjoy the other exciting activities around me. I was comfortable living on my own because I have previously done so, but make sure you are mentally preparing for it if you haven’t yet had that solo experience!

Global Challenges

The Global Team will be issuing challenges to you via a web platform during your time as CEO for One Month, depending on when your month takes place. My month with Adecco was in June and global competitions are happening throughout June, July and August. The challenges are unlocked weekly or biweekly and consist of things like video introductions, personality tests, LinkedIn articles, an innovation project, reports etc. These challenges are used to showcase your skills, experiences, personality and things you learned during your CEO journey.

Other Stuff

The people at Adecco are great — interact with them as much as you can. They become like family; everyone wants to see you be successful and have an incredible experience.

Your salary comes once you’ve completed your month. Adecco pays for your place to live in Toronto and helps you out with some money for groceries.

It will likely not be a 9 a.m. to 5 p.m. job (especially on travel days). When meetings with the CEO and the rest of the team take up your entire day, you will likely have work to complete at night.

Reach Out

Feel free to reach out to me if you have direct questions or want to talk more about my experience. I can be found on Instagram (@poulin09) and Twitter (@oliviapoulin). Make sure to use #CEO1Month.

Stay tuned for my next blog post about my biggest takeaways, lessons learned, what I did, and more!


To view more of our blogs and articles, visit our Employer resources page on our website.